Lexus Parts & Service
Lexus Canada Dealerships Ranked Highest in Service Satisfaction by J.D. Power
Beyond expert servicing by our Lexus-trained technicians, the highest-quality overall experience and attention to detail is the standard that each Lexus Guest can expect when they visit a Lexus dealership. This heightened level of care is part of our ongoing quest for the very best in service excellence — a level of excellence for which Lexus dealerships have gained national recognition.
For the second year in a row, J.D. Power has awarded Lexus Canada dealerships the highest rank in “Highest Overall Customer Satisfaction Among Service Provider Brands”. This prestigious recognition is based on a study of more than 12,340 Canadian vehicle owners whose vehicles are between 4 and 12 years old. The study measures overall satisfaction based on five key factors, including: service initiation; service quality; service advisor; service facility; and vehicle pick-up.
At Lexus, we’re proud to be recognized for our service expertise, commitment to quality and focus on customer service — adding to the sincere pride we take in each and every Lexus Guest experience we create
Arrange a visit to Lexus South Pointe today!
Prestige Platinum Service
Complimentary valet service · personal chauffeur service · express oil change service · play golf in our virtual simulator · relax in our Lexus Spa and massage room · Lexus kids · Lexus Auto Spa · Interior/Exterior complimentary service clean · front of the line invites to private dealer events · airport valet.
First Class Service
On top of enjoying the highest quality product, Lexus also delivers through Lexus South Pointe, a unique and uncompromising level of after-sales service: First Class Service Concept.
We offer the first two scheduled maintenance services at no charge to you. The first service at 1,600 kilometres will include an under the hood visual inspection, a vehicle walk around and Personalized Vehicle Setting Adjustment if necessary. The second inspection is at 8,000km .
Our Lexus Parts and Service managers have completed a two year training programme in automotive studies from the Canadian Automotive Institute at Georgian College in Barrie, Ontario. They were the first Parts and Service Managers of a Canadian automotive company to be professionally certified in Automotive Management. This industry-leading initiative by Lexus sets new standards for efficiency and service quality to the customer.
Lexus South Pointe keeps its focus at improving ways of satisfying customers by conducting ongoing staff training.
- Customer Satisfaction workshops
- Lexus Customer Focus Group Sessions
- Lexus Service Advisor ongoing technical and administrative training
- Lexus technician factory training, ongoing training with certification process to Master level
- Lexus training in Body & Paint repair techniques
To help technicians diagnose difficult situations with Lexus vehicles, Lexus technical assistance centre link with USA and Japan is provided on-line.
Replacement parts availability through two major parts depots. Toronto and Vancouver, same-day access USA North American Parts depot.
Please click the link below to review your maintenance schedule.
*Lexus received the highest numerical score in the J.D. Power 2015-2016 Canadian Customer Service Index (CSI) Long-Term Study. 2016 study based on 12,340 total responses among 26 vehicle service providers, measuring the opinions of owners whose vehicle is between 4 to 12 years old, surveyed March- June 2016. Your experiences may vary. Visit jdpower.com